Terms & Conditions
Please read these terms and conditions carefully before using this website. We reserve the right to change these terms and conditions at any time and any changes will take effect as soon as they are posted on the website. By using the website, you signify your agreement to be bound by the latest terms and conditions. If you have any questions regarding the ‘Illuminated Canvas’ website please contact us.
1. Placing Orders.
You may place orders for Goods (each, an “Order”) via the internet through the Site or by contacting ‘Illuminated Canvas’ directly via telephone.
When you place an order, we will require your name, e-mail address, credit / debit card number and card expiry date. Without this information we will not be able to process your request or notify you of acceptance of your order. A contact telephone number is also required so that we may reach you if there is a problem with your order, or if your order requires a delivery quote. If there are any problems with your order, you will be contacted by one of our Customer Services Representatives either by email or by phone.
A contract between you and ‘Illuminated Canvas’ for the sale of the Goods will only exist once your Order has been accepted and processed by ‘Illuminated Canvas'. Please note if you Order is a bespoke order (with personalisation) you have a cancellation period of 24 hours before the Order will be processed and production started. No refund can be issued after this 24 hour period due to the bespoke nature of the product. If you do choose to cancel your Order in 24 hours your payment will be refunded to you in full within 30 days. After the 24 hours cooling off period your bespoke Order will been processed by ‘Illuminated Canvas’, you may not now vary or withdraw or cancel any Orders. If you pay by cheque, ‘Illuminated Canvas’ will not accept the Order unless and until the cheque has cleared.
You may normally cancel your Order for any reason up to the point of dispatch. If you do cancel your Order within this time and ‘Illuminated Canvas’ has received your cancellation prior to the point of dispatch, then any payments made by you for such Goods will be refunded to you in full within 30 days. After the Order has been dispatched by ‘Illuminated Canvas’, you may not vary or withdraw or cancel any Orders. Please see our Returns policy.
The information and materials on the Site (including any prices, pictures, and specifications) are provided for informational purposes only and are not offers, representations, warranties or conditions. They are subject to change without notice.
‘Illuminated Canvas’ endeavours to display Goods on the Site that are in stock. However, occasionally a Good may be out of stock. If this is the case, ‘Illuminated Canvas’ will promptly notify you, and you will be entitled to a refund of the fees you paid ‘Illuminated Canvas’ for such out-of-stock Goods if the goods can not be produced promptly.
2. Product Pricing & descriptions
All prices on the Site are in Pounds Sterling, and all prices include UK VAT. On top of this, there is a shipping cost. When you place an order that is to be delivered overseas, you may be subject to taxes, duties, levies, customs fees, shipping, packaging, insurance and transport and any other related fees, on receipt. Contact the local customs office for further information on any additional charges. For more postage information, please see the postage& delivery section on this website.
If prices for the Goods change, ‘Illuminated Canvas’ reserves the right to increase the prices for the Goods by giving notice to you of any such increase before dispatch of the Goods to you.
Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. The reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependant on the calibration and settings of individual screens. On personalised items the positioning of lights may vary from online examples depending on the personalisation details.
All fees for the Goods are due up front. Valid cheque, credit card or debit card payments are the only acceptable methods of payment. We use World Pay for all credit card and debit card payments. To pay by phone please call 07815 750 003.
‘Illuminated Canvas’ will aim to dispatch all Goods that are in stock within 2 working days following the date your payment is accepted, however ‘Illuminated Canvas’ cannot guarantee any delivery times. Please note that personalised versions will take a little longer (3-5 working days).
The Goods will be delivered to the shipping address specified by you.
5. Returns/Defective Goods.
You are entitled to return Goods that are, in a material respect, actually damaged or defective, and that are returned to ‘Illuminated Canvas’ unused, unwashed, and unsoiled (“Defective Goods”), and you will be entitled to a refund for such Defective Goods. All goods must be returned within 28 days. Unfortunately we cannot exchange any damaged or used items. Please allow up to 2 weeks for your refund or exchange to be processed.
Please note we do not refund any personalised products (it was made just for you!) but will of course provide a replacement if there seems to be a fault (within 1 year).
To return Defective Goods to ‘Illuminated Canvas’, please:
* enclose the order sheet (which comes with your Order and has your order information and contact details on) and indicate the reason for the return; and
* place the Defective Goods in the original packaging, safely and securely pack the Goods in appropriate shipment packaging, attach the Order sheet, and send it back to:
When returning Defective Goods you are strongly recommended to obtain proof of posting. ‘Illuminated Canvas’ will not accept responsibility and will not provide a refund for parcels lost in transit.
If you have bought your canvas from a shop please return it directly to them.
You acknowledge and agree that all content included on the website, such as text, graphics, logos, images, and software, is the property of ‘Illuminated Canvas’. Similarly the design of the site itself and any products which appear on this site are protected by copyright, design rights, trade mark rights and other intellectual property rights, which are either owned by ‘Illuminated Canvas’ or licensed to it by third parties.
You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
7. Disclaimers and Limitation of Liability.
‘Illuminated Canvas’ does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its agents, suppliers, directors or employees or for any fraudulent misrepresentation or for any other liability that cannot be excluded or limited by law.
To the fullest extent permitted by law and save as provided above, ‘Illuminated Canvas’ shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of the Site, the supply of the Goods, or their use or resale by you.
‘Illuminated Canvas’s’ total liability for any claim howsoever arising shall not exceed the price of the goods supplied by ‘Illuminated Canvas’ to the customer, together with any postage costs incurred. ‘Illuminated Canvas’ shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way. ‘Illuminated Canvas’ cannot accept any liability for a failure to comply with specific instructions stated. Your statutory rights are not affected by this statement.
‘Illuminated Canvas’ endeavours to check the accuracy of information on this website. However, ‘Illuminated Canvas’ does not warrant that such information will be error free and you acknowledge that information and products published on this website may include inaccuracies and errors.
8. Risk and Property.
The risk of damage to or loss of the Goods shall pass to you on the earlier of (i) actual delivery to you; or (ii) the first the time when ‘Illuminated Canvas’ tenders delivery of the Goods to you.
‘Illuminated Canvas’ will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the Goods ordered by you if the delay or failure was due to any “Acts of God” or any other cause beyond its reasonable control.
10. Site Usage.
Subject to the terms and conditions, ‘Illuminated Canvas’ grants you a limited non-exclusive licence to access and make personal use of the Site, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of ‘Illuminated Canvas’. You must not use the Site in any way that causes, or is likely to cause, the Site or access to it to be interrupted, damaged or impaired in any way. Neither the Site nor any content on the Site may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
‘Illuminated Canvas’ does not guarantee that your use of the Site will be interruption or error free and is not responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
11. Links to Third Party Sites.
Any links on the Site may let you leave the Site. The linked sites are not under the control of ‘Illuminated Canvas’ and ‘Illuminated Canvas’ is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites.
Your use of this site is at your sole risk. There may be links on this site which lead to other web sites which are not under the strict control of ‘Illuminated Canvas’. We will accept no responsibility or liability in respect of the material on any web site that is not under our control.